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Terms of Service

Effective Date: April 14, 2026

Please read these Terms of Service (“Terms”) carefully before using Inbound.click (the “Platform”). These Terms constitute a binding agreement between you and HUGO CRM LLC (“we,” “us,” or “our”), a company organized under the laws of the State of Illinois. By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

1. Eligibility and Account Registration

You must be at least 18 years old and capable of entering into a binding contract to use the Platform. When you register, you agree to provide accurate, current, and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately of any unauthorized use.

2. Subscription and Billing

Certain features require a paid subscription. Fees are billed in advance through our third-party payment processor (Stripe) and are non-refundable except where required by law or as expressly stated on the Platform. We may change pricing by providing advance notice. You are responsible for all taxes associated with your use. Failure to pay may result in suspension or termination.

3. Your Content and License to Us

You retain ownership of content you upload, create, or submit, including profile information, links, forms, images, themes, and chat transcripts (“Your Content”). By using the Platform, you grant us a worldwide, non-exclusive, royalty-free license to host, process, display, and transmit Your Content solely to operate and improve the Platform and provide services to you. We may use aggregated, anonymized data to improve our products and analyze trends.

4. Customer Responsibility for Leads and Outreach

You are solely responsible for how you collect, use, and communicate with leads and visitors through your profiles, forms, and messages. You represent and warrant that you:

  • Have obtained all necessary consents to contact leads via email, SMS, WhatsApp, or other channels in compliance with applicable law (including TCPA, CAN-SPAM, GDPR, and local regulations);
  • Will not send unsolicited spam, harassing messages, or unlawful content;
  • Will comply with all applicable privacy, marketing, and data protection laws in your jurisdiction and your leads’ jurisdictions;
  • Will ensure all content you publish is accurate and does not infringe third-party rights.

We are not responsible for your marketing practices or compliance with local laws. You agree to indemnify us for any claims arising from your outreach or content.

5. Acceptable Use

You agree not to:

  • Use the Platform for unlawful, fraudulent, or harmful purposes;
  • Attempt to reverse engineer, scrape, or interfere with the Platform or its infrastructure;
  • Upload malware, viruses, or other harmful code;
  • Impersonate others or misrepresent your affiliation with any person or entity;
  • Use automated systems to access the Platform in a manner that exceeds reasonable request volumes;
  • Share account credentials or allow unauthorized access to your account.

6. AI Features Disclaimer

The Platform uses AI (including OpenAI) to generate themes, forms, and conversational interactions. AI outputs may be inaccurate, incomplete, or unsuitable for your use case. You are solely responsible for reviewing AI-generated content before relying on it. We make no representations or warranties regarding the accuracy, completeness, or reliability of AI outputs. Use AI features at your own risk.

7. Intellectual Property

Inbound.click, our marks, logos, and the Platform’s look and feel are our property or licensed to us. Except for Your Content, all content and materials on the Platform are our intellectual property. You may not copy, modify, or distribute Platform materials without our prior written consent.

8. Termination and Suspension

We may suspend or terminate your access at any time, with or without notice, for violation of these Terms, nonpayment, security risks, or as required by law. Upon termination, your right to use the Platform ceases immediately. Certain provisions of these Terms (including intellectual property, disclaimers, indemnity, and liability) survive termination.

9. Disclaimers

THE PLATFORM AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DATA WILL BE ACCURATE OR RELIABLE. YOUR USE IS AT YOUR SOLE RISK.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL HUGO CRM LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR USD 100 IF YOU HAVE NOT PAID.

11. Indemnification

You agree to indemnify, defend, and hold harmless HUGO CRM LLC and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Platform; (b) Your Content; (c) your breach of these Terms; (d) your violation of any third-party right, including intellectual property or privacy rights; or (e) your marketing activities or outreach to leads.

12. Governing Law and Venue

These Terms are governed by the laws of the State of Illinois, without regard to conflict of laws principles. Any dispute arising under these Terms will be resolved exclusively in the state or federal courts located in Cook County, Illinois. You consent to the personal jurisdiction of such courts.

13. Changes to Terms

We may update these Terms from time to time. We will post the updated Terms on the Platform and update the “Effective Date” at the top. Your continued use after changes become effective constitutes acceptance. Material changes will be notified more prominently or via email where practical.

14. General Provisions

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Platform. If any provision is held invalid, the remaining provisions remain in effect. Our failure to enforce any right does not waive that right. These Terms do not create any agency, partnership, or joint venture.

15. Contact

For questions about these Terms, contact us at: contact@inbound.click